Shipping policy
Shipping Policy
Processing Time
Every item is custom-made to order.
Orders are typically completed and shipped within 5 to 10 calendar days, depending on the production timeframe selected at checkout. Production time includes the creation of your personalized item before it is shipped.
Please note that production begins only after you approve your design proof (when applicable).
Design Approval
For products that include a digital proof, we will send you a mockup for approval before production.
To keep your order on schedule, we recommend approving your proof within 48 hours. Delays in approval may result in a later shipping date, and the original estimated delivery timeframe may no longer apply.
Shipping Confirmation & Tracking
Once your order has shipped, you'll receive a shipping confirmation email that includes your tracking information so you can follow your package until delivery.
Shipping Destinations
We currently ship within Canada and the United States only.
At this time, we do not offer shipping to any other countries.
Shipping Carriers
We ship using trusted carriers such as UPS, FedEx, Canada Post, and USPS. The carrier is selected based on the destination, package size, shipping speed, and product ordered.
PO Boxes
At this time, we are unable to ship to P.O. Boxes. Please provide a physical street address when placing your order.
Frequently Asked Questions
Does the estimated turnaround include production?
Yes. The estimated turnaround shown on our shop includes both the manufacturing time and shipping time whenever applicable. It represents the total expected time from the date of purchase until delivery, assuming the design proof is approved promptly.
Can I request expedited service?
Rush production may be available for select products. If you need your order by a specific date, please contact us before placing your order so we can confirm whether we can accommodate your request.
Are delivery dates guaranteed?
While we do our best to meet every estimated delivery date, shipping carriers may occasionally experience delays that are beyond our control. We also cannot guarantee delivery dates if there are delays in approving your design proof.
Do you offer free shipping?
Shipping costs are calculated at checkout based on your location and the items in your order.
What happens if my package is returned?
If a package is returned because of an incorrect or incomplete shipping address provided by the customer, the buyer will be responsible for the cost of reshipping the order.
My order arrived damaged. What should I do?
Please contact us within 24 hours of delivery with clear photos of the damaged item, the packaging, and the shipping box. We'll work with you to resolve the issue as quickly as possible.