Cancellations & Refunds Policy

At Cutts Studio, every sign is custom-made to order. To ensure you're happy with your purchase, we create a digital proof for your review before production begins. This allows you to verify the design, spelling, layout, and personalization so everything is approved before we manufacture your sign.

Please review our cancellation and refund policy below.

Orders Cancelled Within 12 Hours

Orders cancelled within 12 hours of purchase qualify for a full refund.

Orders Cancelled After 12 Hours (Before Proof Approval)

If you request a cancellation more than 12 hours after placing your order, but before approving your design proof, a partial refund will be issued. A CAD $70 design fee will be deducted to cover the time spent creating your custom artwork and preparing your order.

Orders Cancelled After Proof Approval

Once your design proof has been approved, production begins. At this stage, the custom materials and manufacturing process have already been committed, so only the shipping portion of your order is refundable if the item has not yet shipped.

Orders Already Shipped

Once an order has been shipped, it cannot be cancelled or refunded.

Damaged Items

We carefully package every order, but if your sign arrives damaged, we'll gladly replace it at no additional cost.

To qualify for a replacement, you must:

• Contact us within 24 hours of delivery.
• Provide clear photos of the damaged product, packaging, and shipping box.
• Keep all original packaging materials and the damaged item, as the shipping carrier may require an inspection.

Unfortunately, we cannot replace or refund items that are reported more than 24 hours after delivery. We are also not responsible for packages that are lost, stolen, or damaged after the carrier has marked them as delivered.